How can we help you?

Click on the “create my account” tab (top right) 2. Complete the registration form with your : – E-mail – Password – Personal information – Contact Information Creating your account will only take a few minutes and will give you access to a multitude of new tools, such as My orders: all your orders at a glance Wishlist / My favorites: save all your favorites to find them more easily. To do so, simply click on the “Add to my wishlist” tab located on each product page. My personal data: This page contains all your personal information. You can change and update them at any time.

Your invoice is automatically sent to you by email, so remember to check your spam folder first. You can also find a history of your purchases in your customer area, in the “My Orders” tab. If you can’t find it, send us a message via the contact section of our website.

It is not possible to do it yourself. Send us a message via the contact section of our website.

Via our contact form in order to guarantee you an optimal treatment. You can send us an email to the following address You can send us a message via Facebook or Instagram.

Monday to Friday from 10am to 5pm. Our customer service department is closed on Saturdays and Sundays as well as on public holidays.

For orders up to € 39.00 delivered in Belgium, Beauty-Market charges € 4.95 for shipping. For orders up to € 39,00 delivered in Luxembourg and the Netherlands, Beauty-Market charges € 7,50 shipping costs. For France, the delivery costs are eight euros (8.00) for any shipment under € fifty-nine (59.00). Beyond that, the shipping costs are free.
When the amount of your cart reaches the amount to qualify for free shipping, the shipping costs are not added to your cart, so you do not have to do anything to benefit from it.

We deliver to the following countries:

• Belgium,
• Netherlands
• Luxembourg
• France

Any order placed from Monday to Thursday before 11:00 pm (except holidays), will be shipped the same day and delivered the next business day in the following countries: Belgium, Netherlands and Luxembourg. Abroad, it will take up to 24/48 hours more.

Of course! You will just have to request it directly from the carrier when you receive their email informing you that your package has been picked up. Attention in certain cases, to deliver you as quickly as possible we call upon carriers who can be in the incapacity to answer this request.

The mailman may deliver your package to a safe place or to a neighbor’s house. If this is not possible, your package will be sent to a Collection Point in your neighborhood. You will receive a notice of passage with information on the destination of your package. If your package was delivered to a Collection Point, you will be able to pick it up the next business day, from 11:00 am, at the specified Collection Point. As soon as your parcel is available at the collection point, you will receive an e-mail with the different information. You or someone else can pick up your package by showing either your delivery notice, your confirmation e-mail or the barcode of your package shipment. If no one comes to pick up your package within 14 days, it will be returned to us.

Don’t panic, we’ll fix it! Send us a message via the contact section of our website.

If your package has not yet been delivered, first check the status of your shipment via the Track & Trace link. If the status of your package remains unchanged for a while (at least 5 working days for shipments to a neighboring country), contact our customer service via the contact section of our website. Only the sender of the package can file a complaint. Some tips before contacting our customer service: Check to see if anyone else (your neighbor or another resident) has received your package. If it’s a small package, the mailman may have delivered it to your mailbox without ringing the doorbell first. Your package can also be delivered according to your delivery preferences (immediately to a Pick-up Point, to your safe place, to your neighbor). Check on Track & Trace if the address you have indicated for the delivery is correct. Make sure you haven’t received an out-of-office message from the mailman in your mailbox.

Don’t panic! Send us a message via the contact section of our website.

Due to high traffic, it may take a little longer than usual to deliver. Keep an eye on your tracking link for the latest information on the delivery of your package and do not hesitate to contact us via our contact section if the delay seems particularly long.

You can cancel your order as long as it is still being processed and has not yet been shipped from our warehouse. To do so, please contact our customer service. No order can be cancelled after your package has been sent. You can then either refuse it with the deliverer and ask him to send it back to the sender or you can exercise your right of withdrawal (14 days) once you have received it.

It is impossible to modify the content of your order once it has been paid.
The only possibility is to cancel it and place a new order. In this case, we invite you to consult the point “How to cancel my order?”

Did you find what you were looking for? Order it easily on our website. On the product page of your choice, click on “Add to Cart”. As soon as the product is in your cart, you can place an order (to order several products, repeat this action on the desired products). Click on the shopping cart icon that looks like a purse, at the top right of the site. Not yet a customer? Create an account. Choose your delivery method. Choose the payment method and pay. After confirmation of your payment, you will receive an order confirmation by e-mail within 15 minutes (remember to check your spam). If you place your order before 11pm from Monday to Thursday, your order will be delivered the next day in Belgium, the Netherlands and Luxembourg.

Don’t panic, as long as your order has not been shipped, we can correct your information! To change the name or address of the delivery, send us a message via our contact page.

Check if the amount has been debited from your account. If this is the case, consider checking your spam/junk mail. It can take up to an hour to receive the order confirmation email during busy periods. If you still haven’t received anything after this period, contact our customer service via the contact section of our website. We will quickly find a solution with the help of your transaction number, which is automatically mentioned in the debit. Your account has not been debited? Your payment failed and no order was placed with your customer account.

If an order has been charged to your account more than once, we will refund you as soon as possible. Send us a message via the contact section of our website.

It may take longer than usual for our website to detect your payment. Sometimes it can take up to an hour to receive your payment. So check if your account has been debited. If your account has been charged without receiving an order confirmation, try again an hour later. If you still haven’t received anything, send us a message via the contact section of our website. If your account has not been debited, it means that the payment failed. In this case, redo the order.

We automatically monitor credit card and PayPal payments due to the risk of fraud. If your payment is declined, your order will be automatically cancelled and nothing will be deducted from your credit card. If the problem persists, consider trying another payment method.

Credit card payments are automatically checked for fraud. Indeed, we attach great importance to the protection of our customers against fraudsters.

You can pay with your Bancontact card or with the Payconiq by Bancontact online application. When ordering, select Bancontact as the payment method and confirm the payment with your card or with the app on your smartphone. You can also finalize the payment with all individual online banking applications. Payment via Bancontact is completely free.

No, your order is processed as soon as full payment has been confirmed.

Of course! The payment takes place in a secure internet space so that no third party can see your data. Your transaction data is encrypted and sent via an SSL connection. An SSL connection can be recognized by the green padlock displayed in your browser.

We accept many payment methods: Bancontact, credit card, PayPal, iDeal, …

Unfortunately not. We do not accept payment on delivery or at the post office either.

You will receive an order confirmation by e-mail within 15 minutes. Remember to check your junk mail/spam. If necessary, contact our customer service.

Send us a message via the contact section of our website.

Under certain conditions, the code grants a discount only on non-rebated items. If your shopping cart is exclusively composed of promotional items, it is normal that the code does not work. Attention, all our actions are limited in time, remember to check that the code has not expired.

Once your package is returned to us, we will contact you and refund your money within 2 to 3 business days.

The refund will arrive on the account you used to pay for your order on our site.

We will refund you once the order has been cancelled. The time it takes for the refund to reach your account varies depending on the payment method. It usually takes 2 to 3 business days once the refund has been processed on our end.

Make sure to leave it in its original packaging if it had one with its possible accessories. Then place it in a sturdy box. This limits the risk of damage as much as possible.

Please check the track&trace first to see if your package has already returned to our warehouse or not. We will contact you immediately upon receipt of your package. If the delay seems particularly long, do not hesitate to contact our customer service via the contact section of our website.

Once your package is returned to us, we will contact you and refund your money within 2 to 3 business days.

Some items are non-refundable, please see the question “What products can be returned”. The item must not have been used, must be in perfect condition, must be in its original packaging and in perfect condition with all its accessories. For example: if you buy a hair straightener, you have the right to unpack it and check that it works properly. On the other hand, you are not allowed to try it on your hair or anything else as it will become used and no longer new.”

For reasons of hygiene, items such as cosmetics, perishable products, electro-used appliances (even once) purchased on our website, cannot be returned. You can test the received devices, i.e., check their proper functioning (ignition, temperature setting etc.), but not use them. You may be held responsible for any loss of value of the goods due to handling beyond what is necessary to establish their proper functioning. If you make use of the right of withdrawal, you have 14 calendar days to notify our customer service. We distinguish 3 types of items: hairdressing equipment, sealed consumables and unsealed consumables. 1. Hairstyling equipment: these items can be returned as long as they are new and in their original packaging 2. Sealed consumables: these items can be returned (preferably to the store) provided they are new, in their original packaging and still sealed. 3. unsealed consumables: these items cannot be returned for obvious reasons of hygiene and safety

It’s as simple as that. Just send it back to us by mail. Remember to include all accessories, a note explaining the return and your order/delivery note or invoice.

We do not offer the possibility to print the return label of a package, you must take the return costs at your expense.
You are free to return the product via the service provider of your choice.

This information can be found on the product page.

This means that the product you are looking for is currently not in stock. You can then click on “Keep me informed of availability!” on the product page to be informed of its return to stock. This way, you will receive an email as soon as the product is available again.

If you purchased as an individual, you have a two-year warranty. If your purchase was made as a professional, you benefit from a one-year warranty. (Except for the PARLUX brand, the manufacturer’s warranty is only 6 months)

Send us a message via the contact section of our website. If your device is still under warranty, we will return it to the supplier. The waiting period is 4 to 6 weeks. However, please note that if the item is no longer under warranty, you will be responsible for all costs.